Inside SymplyFi

IT Made Easy for Retail and Restaurant Operators

Restaurant Phone Ordering is Making a Comeback

By Richard JB Campbell | September 8, 2020

There was a time, which seems so long-ago now, that the restaurant industry was thriving. New restaurants opened on a daily basis. They featured new ideas, technology, and formats to draw in customers. When one restaurant would shutdown, it seemed two more would take its place. Then the COVID-19 pandemic hit, and many of those…

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Questionable Practices of Managed Service Providers

By Richard JB Campbell | August 24, 2020

As a franchise operator, you may consider shopping Managed Service Providers (MSP) for several reasons. Whether you are looking for a more capable phone system, better data security with a firewall, or someone to manage and maintain the IoT technology in your stores. Smaller businesses like yours don’t always have the resources to staff an…

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Offering Contactless Payments During the Coronavirus Pandemic

By Richard JB Campbell | July 24, 2020

As the Coronavirus pandemic continues across the U.S., Quick Service Restaurants (QSR) are adapting to stay safe for customers and employees and competitive in this new landscape. Since COVID-19 isn’t showing any signs of going away soon, QSR are pivoting to the new normal to continue uninterrupted operations. Quick service and fast casual restaurants are…

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Update Your Drive-Thru for the COVID-19 Era

By Richard JB Campbell | June 9, 2020

The COVID-19 pandemic is catapulting an investment in technology to quickly transform the food service industry. With national and state health department guidelines on social distancing, Quick Service Restaurants are hustling to shift priorities on to-go orders. While there is an uptick in curbside pickup and delivery orders made via phone or Internet, restaurants with…

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QSR After COVID-19

By Richard JB Campbell | May 1, 2020

The Coronavirus crisis has shone a light on QSR dependence of reliable Internet connectivity to keep POS systems, VoIP phones, delivery app notifications, digital signage, kitchen displays and sensors all online. When you’re doing everything you possibly can to survive, it’s not enough to assume your local ISP is always going to be there for you.

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Future-Proof Your Restaurants to Maximize Profit

By Richard JB Campbell | April 8, 2020

More than ever, it’s become important that quick service restaurants (QSR) use technology to better serve customers and expand strained margins. It’s a two-way street… Customers expect the QSR experience to be as tech savvy as possible and restaurant owners need systems that make transactions run more efficiently. We’ve defined a few places in this article where restaurants can future-proof processes to serve more customers safely and quickly.

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Cashier Accepts Card Payment From Customer In quick serve restaurant

PCI Compliance for Restaurants

By Richard JB Campbell | October 31, 2019

PCI Compliance for Restaurants Retail restaurants are one of the few brick and mortar businesses that continue to thrive in the digital age, but that doesn’t mean there aren’t hiccups. In fact, the more quick-serve restaurants (QSR) embrace cloud technologies in their kitchens and dining rooms, the more they open themselves to security failures. So,…

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Online Food Ordering Apps: Opportunities & Pitfalls for Restaurant Operations

By Richard JB Campbell | September 24, 2019

It’s never been easier for us humans to find food. Because Internet, a few easy clicks on an iPhone via an online food ordering app can now produce a fully prepared meal that is delivered to the front door within 30-50 minutes. The Internet Makes It Possible Online food ordering apps like UberEATS, GrubHub, and…

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