CLIENT SUCCESS

Sterling Restaurants, LLC Keeps it Running with SymplyFi

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BACKGROUND

Sterling Restaurants, LLC is the largest franchisee operating Moe’s Southwest Grill restaurants.

61 Units

Based in Atlanta, GA


CHALLENGES

  • Increasing Internet Downtime Due to Local Outages
  • High Risk of Data Exposure
  • Disjointed Firewall Solutions
  • Level 4 to Level 2 PCI Compliance
  • Small IT Team & Store Managers Doing IT Troubleshooting

GOALS

  • Reduce Internet Downtime
  • Secure PCI Compliance Level 2
  • Managed Firewall Solution
  • Simplify IT Support Processes

RESULTS

  • 4G LTE Internet Backup Allows GMs to Focus More on Customers & Staff
  • One IP Address Across All Locations Eliminates Logistical Problems of a Limited IT Department

Poised for Growth

As the premier franchisee of Moe's Southwest Grill, Sterling Restaurants, LLC understands that the right tools can help keep their stores at the top of the game. After doubling in size over the course of just a few months in 2016, it became clear that the group's current piecemeal of network products were not going to cut it!

 

Across the board, Sterling properties in Florida, Georgia, North Carolina, and South Carolina had been troubled by increasing downtime and lost opportunity costs due to constant local Internet outages. The store managers would spend hours troubleshooting Internet service provider issues while business was halted with downed POS systems and other cloud applications. As Sterling Restaurants' IT Director, Jake Dumas explains, "We needed to deal with the downtime in the stores. If your restaurant goes down at lunchtime, you're dead in the water. That shouldn't be happening in this day and age."

 

"The general managers were the ones dealing with all of this. They would spend hours on the phone with our ISP whenever the Internet was down. This was often in the middle of a busy lunch, and they can't run credit cards. That's 70% of our sales. It was a nightmare," says Dumas.

 

Additionally, with the increase in credit card transactions from recent store acquisitions, Sterling needed to push PCI Compliance from Level 4 to Level 2. "We wanted to pull the scans in-house," said Sterling CFO, Kathy Ryback. "We needed a solution that was going to work with what we had in place."

Getting the Right Tools in Place

SymplyFi leverages advances in cloud technology to make secure telecommunications, Internet, & networking easy, reliable, and affordable for restaurant groups of any size. We offer IT, telecomm, and networking services for multi-unit retail business or franchise restaurant groups like Sterling.

 

For Sterling's Moe's locations, SymplyFi was able to seamlessly implement these helpful features with what the restaurant group already had in place:

  • 4G LTE Backup to Eliminate Internet Downtime During Local Outages
  • Shared Public IP Address for All 61 Locations for Easier IT Administration
  • Centralized Management of the Company's Network, WiFi Services, Firewall Security, and PCI Compliance
  • 24/7 System Monitoring, Automatic Outage Detection, and Store IT Support
  • Centralized Catering Call Center System Shared by All Stores with Remote Agent Login

"Eliminating Internet outages has probably been the biggest success that we've had with SymplyFi. Now there's very little downtime. Also, the sales numbers we get every morning are more accurate because everybody's pulled. It's cleaned up that whole side of the business. Everyone is thrilled," exclaimed IT manager Jake Dumas.

The SymplyFi platform ensures the performance of cloud-based business applications, reliability of POS systems, and voice quality of phone lines. SymplyFi offers one complete connectivity & IT solution from one company... not a piecemeal bundle from multiple vendors. This ensures that location cloud applications always work, credit cards always process, and the phones always ring.

Stay Open, Even When the Internet is Down!

POS systems... temperature control... inventory management... online ordering... catering orders... phone calls! Restaurant operations have increasingly moved to cloud-based applications. We know you can't afford to have your internet or phones go down — not for an hour, not for a minute. That’s why SymplyFi includes 4G LTE Internet backup, crystal clear phone calls, 24/7 monitored network support, and reliable, secure service. No IT department is required!

Let us run your network. You focus on running your business. 

You Won't Find These Features Standard Anywhere Else!

  • internet-wfi

    Internet & WiFi Solutions

    SymplyFi includes managed Internet access for all of your branch locations, including dedicated WiFi networks for corporate and guest users. SymplyFi even offers a unique benefit that ensures guests don’t use up all your bandwidth (how rude!).

  • 3-4G-LTE-internet-backup

    Reliable 4G LTE Internet Backup

    You might think of SymplyFi as the backup generator for your business. SymplyFi ensures that your cloud applications always work, your credit cards always process, and the phones always ring – even if the local Internet is down.

  • 5-managed-network-firewall-300x300

    Managed Network & Firewall Security

    SymplyFi centralizes the management of your local branch network, WiFi services, Firewall, and PCI compliance - removing a heaping serving of stress from your plate, so that you can focus on running your business.

  • 2-enterprise-phone-system

    Enterprise Quality Phone System

    SymplyFi is more than just phone lines, it is a complete phone system and PBX. The solution is built on proprietary networking technology which delivers the highest quality phone calls regardless of Internet bandwidth utilization.

  • 4-branch-to-branch-connectivity

    Branch2Branch Connectivity

    SymplyFi is a Virtual SD-WAN service that provides a reliable, secure and inexpensive means of linking branch locations - eliminating the need for expensive, complex services from multiple telephone companies.

  • 6-24-7-monitoring-support-300x300

    Around-the-Clock Monitoring & IT Support

    SymplyFi is unlike other vendors. We proactively monitor the health and performance of your branch locations to detect and resolve issues, before you - or your customers - notice that there’s a problem.

  • internet-wfi

    Internet & WiFi Solutions

    SymplyFi includes managed Internet access for all of your branch locations, including dedicated WiFi networks for corporate and guest users. SymplyFi even offers a unique benefit that ensures guests don’t use up all your bandwidth (how rude!).

  • 2-enterprise-phone-system

    Enterprise Quality Phone System

    SymplyFi is more than just phone lines, it is a complete phone system and PBX. The solution is built on proprietary networking technology which delivers the highest quality phone calls regardless of Internet bandwidth utilization.

  • 3-4G-LTE-internet-backup

    Reliable 4G LTE Internet Backup

    You might think of SymplyFi as the backup generator for your business. SymplyFi ensures that your cloud applications always work, your credit cards always process, and the phones always ring – even if the local Internet is down.

  • 4-branch-to-branch-connectivity

    Branch2Branch Connectivity

    SymplyFi is a Virtual SD-WAN service that provides a reliable, secure and inexpensive means of linking branch locations - eliminating the need for expensive, complex services from multiple telephone companies.

  • 5-managed-network-firewall-300x300

    Managed Network & Firewall Security

    SymplyFi centralizes the management of your local branch network, WiFi services, Firewall, and PCI compliance - removing a heaping serving of stress from your plate, so that you can focus on running your business.

  • 6-24-7-monitoring-support-300x300

    Around-the-Clock Monitoring & IT Support

    SymplyFi is unlike other vendors. We proactively monitor the health and performance of your branch locations 24/7 to detect and resolve issues, before you - or your customers - notice that there’s a problem.

Plus, You'll Get...

Sparkling New SymplyFi Network Hardware & Phones
99% Uptime Guarantee
Guest WiFi with Marketing Portal
One Single Support Number for When You Need Help
VoIP Phone Line with Unlimited Calling, Multiple Extensions, and SoftPhone Application
Custom Hold Greeting
Catering/Phone Order Queue
VPN Access for Regional Managers, Vendors, and Mobile Workers
Support for Your Existing Vendors
Team Meeting Conference Bridge
Personal Onboarding Session
100% PCI Compliant Network

The Cherry on Top: PCI Compliance is a Breeze!

SymplyFi gives you an easy, reliable, cost-effective means of achieving PCI Compliance, held to the strict standards of a Level 1 PCI audit. We manage 100% - No other action is needed to protect your customers' card data. A secure SD-WAN connection allows you access control and change management measures. Plus, we're monitoring your network security 24/7!

It's Easy to Get Started!

Contact SymplyFi today to set up your total multi-unit retail and restaurant telecommunications, Internet, networking, & IT solution!